Retail Store Standards Audit Checklist

Who uses it and how often

Used by

District managers, franchise field consultants, and retail operations teams.

Frequency

Monthly or quarterly per location.

The checklist (14 questions)

Store visit audit covering presentation, service, and operations.

1. 01

   Visit date

   Date

   Required
2. 02

   Store manager on duty

   Short text

   Required
3. 03

   Exterior, signage, and entry clean and lit?

   Yes / No / N/A

   Required
4. 04

   Displays match current merchandising plan?

   Yes / No / N/A

   Required
5. 05

   Shelves stocked with no gaps in key items?

   Yes / No / N/A

   Required
6. 06

   Pricing and promo signage accurate?

   Yes / No / N/A

   Required
7. 07

   Seconds until customer greeted

   Number

   Required
8. 08

   Staff in uniform and name badges visible?

   Yes / No / N/A

   Required
9. 09

   Checkout experience

   Options: Excellent · Good · Needs improvement · Poor

   Multiple choice

   Required
10. 10

    Stockroom organized and safety compliant?

    Yes / No / N/A

    Required
11. 11

    Photo of sales floor

    Photo / camera

    Optional
12. 12

    Short video walk of the sales floor

    Video / camera

    Optional
13. 13

    Action items for the store team

    Long text

    Optional
14. 14

    Auditor signature

    Signature

    Required

How to run this inspection

1. 01

   Record the store, date, and manager on duty.

2. 02

   Start outside: storefront, windows, and entry presentation.

3. 03

   Audit merchandising, pricing accuracy, and stock levels on the floor.

4. 04

   Finish back-of-house and review the score with the store manager before leaving.